System Management / ITIL v3

System Management is not only about technology its also about the soft parts on how you manage your IT Environment and business processes with Change Management, Configuration Management etc. System Center is a good suite that adopts well to ITIL and the soft parts about system management.

Microsoft has released a good document on how Microsoft and ITIL go hand in hand. So if you want to read more about it the document liked below will give you a good reading.

You can download it here.

http://www.microsoft.com/downloads/details.aspx?FamilyID=EDCAAD48-1414-4447-8B1A-A866A146565D&displaylang=en

How Microsoft Moves ITIL v3 from Concept to Practice

Overview
The IT Infrastructure Library has evolved from focusing on functions in its first version, to processes in its second version, and now—with ITIL v3—to addressing the entire service management life cycle, from service conceptualization to continuous service improvement.

Through the integration of Microsoft Solutions Framework, Microsoft Operations Framework, and the recent addition of the Continuous Improvement Roadmap (CIR), Microsoft delivers guidance for managing IT services throughout the life cycle.

This white paper is intended for business and IT professionals who are tasked with ensuring the performance, efficiency, and effectiveness of IT infrastructure services.